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Document auditing is a process of assessing a document against plain language principles. Plain language principles set the standard for clear written communication. If your document achieves this standard it is likely to be understandable and user-friendly. A document audit can be carried out on a single document, or a sample of five to eight documents. Auditing a sample of your documents can give you an overall picture of how well you are communicating with your staff and clients, and where you could improve. Why should we audit our documents? You should audit your documents if you care about whether or not your audience understands your message. Problems with documents can often be easily rectified, which can result in saving time and money, as well as promoting a positive public image. Which documents should we audit? Any written information can be audited - brochures, annual reports, policies, agreements and legal documents. Start with documents you believe may be causing problems, as the audit will highlight exactly where the problems are. How do we get our documents audited? The auditing process involves four main steps. Step 1 - Select the document/s We help you select the document/s for auditing based upon those which are most critical in your organisation. For example, you may choose a form which customers have had difficulty filling in, or you may select a range of your promotional material such as brochures, annual report and flyers. Step 2 - Understand the document/s The next step is to gain an understanding of
the document/s.
Step 3 - Assess against plain language principles The documents are then assessed against the plain language principles to identify whether they meet the standards. Step 4 - Document Audit Report Once the audit is completed we will give you a Document Audit Report detailing which plain language principles were met, and making suggestions for improving the clarity of the documents. < Back to Services
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